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Customer Care & Policies

Product Information

What size are your notepads?

Our notepads are available in two different sizes. Our smaller size is 4.25 X 5.5 and is sold in a set of two. Our large notepad measures 5.5 X 8.5. All notepads have 50 sheets. All notepads have a gum bound edge and chipboard supporting the back and are packaged in a cello sleeve & ready for gift giving.

What size are your notecards?

Each note card is 5.5 tall X 4.25 inches wide and comes with coordinating envelopes. They are packaged in a cello sleeve & ready for gift giving.

What type of paper do you use?

Our notepads are printed on 32lb smooth bright white paper. Our note cards are printed on white heavy 110lb cardstock.

Do you provide proofs?

We provide a proof for our invitations only. If you would like a proof of one of our other products, please contact us. If no color or graphic change is required - you will receive your mock-up within 24-48 hours. Please make sure to check your proof over thoroughly to ensure all information is correct prior to approving. We are not responsible for mistakes (spelling, wrong information, etc) after the proof has been approved by you and the order has been printed. ONE MOCK-UP AND THREE ROUNDS OF REVISIONS ARE INCLUDED with every order. This is your opportunity to review the layout, colors, and wording and to provide your comments/changes. Additional revisions are available if necessary and will be charged $10 each.


Do you accept custom design orders?

Yes! We love to do custom orders! Contact us for information.

How long does it take to receive digital files?

Customized digital files are emailed within 3 business days to the email address provided by the buyer at the time of purchase. Please ensure the email address provided is current, accurate and can accept attachments.
If you require your custom printable in a 24 hour time frame, please contact us for this guaranteed expedited delivery. 
Your purchased files expire in 14 days from digital delivery date. We recommend downloading immediately to your computer.

Payment


What forms of payment do you accept?

We accept Paypal and all major credit cards.


Do you charge sales tax?

Sales Tax will be charged for friends purchasing in VA & NC.


Do you offer gift certificates?


 Sure! Contact us for info.

Shipping & Handling

How long does it take my order to ship?

All orders are processed in 2-4 business days from receipt of order plus shipping time.

What are my shipping costs?

Shipping costs for items are provided on each item. We offer a combined shipping discount when ordering more than one item.   You are able to see shipping costs at checkout, before finalizing your order. Packages are sent via USPS First Class Mail unless otherwise requested. USPS First Class Mail orders should arrive within 3-5 days from the day they are shipped. You will receive an email notification when you order ships with tracking information.

Can I rush my order?

Of course! Expedited shipping is available for an additional fee, just ask!

Do you ship internationally?

Sure! International orders sent via USPS First Class may take up to 6-8 weeks for arrival.  We cannot estimate nor guarantee delivery dates for international shipping. Any additional charges or fees associated with international shipping will be the responsibility of the buyer. International Priority Shipping is provided by request only and will incur other additional fees.

Is your purchase a gift?

Let us know, and we will include a special gift note from you.

Do you ever offer discount codes or coupons?

Yes! Follow us on Instagram@hedoepaper and subscribe to our newsletter for surprise exclusive promotions.

What is your return policy?

Due to the nature of our custom designed products, we do not accept returns. However, if there is an error on our part we will gladly send you a replacement. Every effort has been made to accurately display product colors. However, please note that colors can vary a bit due to the monitor they are viewed on.

You can find our Privacy Statement here.